Privacy policy
This Privacy Policy describes how Pettykt, a brand operated by NOVATECH LABS LIMITED ("Pettykt," "we," "us," or "our"), collects, uses, and shares your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Pettykt, we may collect the following types of information:
Information You Provide
This may include:
Name
Email address
Phone number
Billing address
Shipping address
Order information
Account information
Customer service communications
Reviews, feedback, or other information you choose to provide
Payment Information
Payments are generally processed through third-party payment providers.
We may receive limited payment-related information such as payment status, transaction details, and billing information, but full payment card details may be processed directly by the applicable payment provider.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Products viewed
Referring website
Shopping and browsing activity
Cookie and similar technology identifiers
2. How We Use Your Information
We may use your personal information to:
Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order and tracking updates
Handle returns, refunds, and customer service requests
Maintain and improve our website
Personalize your shopping experience
Detect and prevent fraud or unauthorized activity
Analyze website performance and customer behavior
Send marketing communications where permitted
Measure and improve advertising performance
Comply with legal and regulatory requirements
Enforce our Terms of Service and other policies
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to operate and improve our services.
These technologies may be used to:
Remember your preferences
Keep your shopping cart functioning
Understand how visitors use our website
Measure website performance
Prevent fraud
Provide personalized content
Measure advertising campaigns
Deliver relevant advertising
Depending on your location, you may be provided with options to manage or reject certain non-essential cookies.
You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.
4. Advertising and Analytics
We may use third-party analytics and advertising services to understand website activity and improve our marketing.
Depending on the services enabled on our website, these providers may include platforms such as:
Shopify
Google
Meta
TikTok
Other analytics or advertising providers
These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about your interactions with our website.
Where required by applicable law, personalized advertising or non-essential tracking will be subject to appropriate consent or opt-out choices.
5. How We Share Personal Information
We may share personal information with third parties when reasonably necessary to operate our business.
These may include:
Ecommerce platform providers
Payment processors
Shipping and logistics providers
Warehouses and fulfillment partners
Customer service providers
Website hosting providers
Analytics providers
Advertising and marketing platforms
Fraud prevention and security providers
Professional advisers
Government authorities where legally required
We do not sell personal information for money.
However, certain advertising or analytics activities may be considered "sharing," "selling," or "targeted advertising" under the laws of some jurisdictions. Where applicable, we will provide legally required privacy choices.
6. International Data Transfers
Pettykt serves customers in different countries and regions.
As a result, your personal information may be processed or stored in countries outside your country of residence, including locations where our:
Ecommerce platform
Payment providers
Shipping partners
Technology providers
Service providers
operate.
Where required by law, appropriate safeguards will be used for international transfers of personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
Completing transactions
Providing customer service
Maintaining business and accounting records
Preventing fraud
Resolving disputes
Meeting tax and legal requirements
Retention periods may vary depending on the type of information and applicable legal obligations.
When personal information is no longer reasonably required, we may delete or anonymize it.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized:
Access
Disclosure
Loss
Misuse
Alteration
Destruction
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and devices.
9. Your Privacy Rights
Depending on your country or region, you may have certain rights regarding your personal information.
These may include the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a portable copy of certain information
Opt out of certain marketing communications
Opt out of certain targeted advertising or data sharing where applicable
These rights may be subject to exceptions or limitations under applicable law.
To submit a privacy request, please contact:
We may need to verify your identity before processing certain requests.
10. Marketing Communications
If you subscribe to promotional emails or other marketing communications, we may send you information about:
New products
Special offers
Promotions
Pettykt news
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or contacting us at:
You may still receive necessary transactional communications regarding your orders even after unsubscribing from marketing.
11. Children's Privacy
Our website and products are not intended for children to purchase independently.
We do not knowingly collect personal information directly from children where parental or guardian consent is required by applicable law.
If you believe that a child has provided us with personal information improperly, please contact us so that we can review and, where appropriate, delete the information.
12. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our business practices
Website functionality
Technology
Service providers
Legal requirements
The latest version will be posted on this page with an updated Last Updated date.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Pettykt
Operated by NOVATECH LABS LIMITED
Email: pettykt@outlook.com
For privacy-related requests, please include enough information for us to identify and respond to your request.