Shipping Policy
This Shipping Policy applies to orders placed through Pettykt, a brand operated by NOVATECH LABS LIMITED.
For any shipping-related questions, please contact us at pettykt@outlook.com.
Order Processing
Orders are generally processed within 1–3 business days after payment is successfully confirmed.
Orders are not normally processed on weekends or public holidays.
During peak seasons, promotional periods, or unexpected circumstances, processing may take slightly longer.
Shipping & Delivery
We ship Pettykt products to supported countries and regions shown during checkout.
Estimated delivery times depend on:
Destination country or region
Shipping method
Local carrier
Customs clearance
Local holidays and weather conditions
The estimated delivery time displayed at checkout is an estimate only and is not guaranteed.
International shipments may take longer due to customs or local delivery conditions.
Shipping Confirmation & Tracking
Once your order has been shipped, you will normally receive a shipping confirmation with tracking information.
Please allow some time for tracking information to become active after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check your:
Recipient name
Street address
Apartment or unit number
Postal code
Telephone number
before completing your order.
Pettykt is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
If you notice an address error, please contact us as soon as possible at pettykt@outlook.com.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.
Unless these charges are collected during checkout, they are generally the responsibility of the customer.
Pettykt is not responsible for delays caused by customs authorities.
Delivery Delays
Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:
Customs inspections
Carrier delays
Weather conditions
Public holidays
Transportation disruptions
Incorrect delivery information
If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.
Lost or Missing Packages
If your package has not arrived within a reasonable period after the estimated delivery date, please contact us at:
We may ask you to confirm your shipping address and cooperate with the carrier's investigation.
If a shipment is confirmed lost by the carrier, we will review the case and provide an appropriate solution in accordance with our Refund & Return Policy.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check:
Around the delivery location
With household members
With neighbors
With your local carrier
If you are still unable to locate the package, contact us and we will assist where reasonably possible.
Contact Us
For questions regarding shipping or delivery, please contact:
Pettykt
Operated by NOVATECH LABS LIMITED
Email: pettykt@outlook.com