Terms of service
Welcome to Pettykt.
These Terms of Service ("Terms") govern your access to and use of the Pettykt website, online store, products, services, features, content, and related services (collectively, the "Services").
Pettykt is a brand operated by:
NOVATECH LABS LIMITED
Throughout these Terms, the terms "Pettykt," "we," "us," and "our" refer to NOVATECH LABS LIMITED and the Pettykt brand, as applicable.
The terms "you" and "your" refer to any visitor, customer, purchaser, or other user of our Services.
By accessing our website, browsing our store, creating an account, placing an order, purchasing a product, or otherwise using our Services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our Services.
1. General Conditions
By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the legal age of majority in your jurisdiction, you may use our Services only with the involvement and consent of a parent or legal guardian.
You may not use our products, website, or Services for any illegal or unauthorized purpose.
You must not violate any applicable:
Laws
Regulations
Intellectual property rights
Privacy rights
Consumer protection requirements
Export restrictions
Sanctions
Payment network rules
while using our Services.
We reserve the right to refuse service, cancel transactions, restrict access, or terminate accounts where reasonably necessary, subject to applicable law.
2. Online Store Terms
Our website allows customers to browse and purchase Pettykt products online.
You agree that you will use our website only for lawful personal or commercial purchasing purposes.
You must not:
Attempt to interfere with the operation of the website
Circumvent website security
Introduce viruses, malware, or malicious software
Scrape or copy website content through unauthorized automated means
Attempt unauthorized access to our systems
Impersonate another person
Submit false or misleading information
Use stolen payment information
Conduct fraudulent transactions
We may restrict or block access where we reasonably believe misuse, fraud, or security threats are occurring.
3. Account Information
Certain features may allow or require you to create a customer account.
You are responsible for:
Providing accurate information
Keeping your account information current
Maintaining the confidentiality of your password
Restricting unauthorized access to your account
All activities performed through your account
You should contact us promptly if you believe your account has been compromised.
We are not responsible for losses caused by unauthorized access resulting from your failure to maintain reasonable account security, except where liability cannot legally be excluded.
4. Accuracy of Customer Information
You agree to provide current, complete, and accurate information when placing an order.
This includes:
Full name
Billing address
Shipping address
Telephone number
Email address
Payment information
Customs information where required
You are responsible for ensuring that all order and delivery information is accurate before completing checkout.
Incorrect information may result in:
Delayed delivery
Failed delivery
Returned packages
Additional shipping charges
Customs delays
Our Refund & Return Policy applies to orders affected by incorrect customer-provided information.
5. Products and Product Information
We make reasonable efforts to display and describe our products accurately.
Product information may include:
Images
Dimensions
Materials
Colors
Features
Intended uses
Weight recommendations
Specifications
Care instructions
However, actual products may have reasonable variations due to:
Manufacturing processes
Material batches
Natural materials
Photography
Lighting
Screen settings
Manual measurement
Minor differences that do not materially affect the normal function of the product are not necessarily considered defects.
6. Product Colors
We attempt to display product colors as accurately as reasonably possible.
However, we cannot guarantee that your device will display colors exactly as they appear in person.
Color appearance may vary depending on:
Monitor calibration
Screen brightness
Device type
Photography
Lighting conditions
Material batches
Minor color differences are generally not considered product defects.
7. Product Measurements
Product dimensions displayed on our website are intended to provide customers with useful purchasing information.
Small differences may occur due to:
Manual measurement
Manufacturing tolerances
Materials
Product construction
Customers are responsible for reviewing product measurements before purchasing.
For pet products, customers should also consider:
Pet size
Pet weight
Breed
Mobility
Intended use
Available space
before placing an order.
8. Pet Safety and Product Use
Pettykt products are intended to support everyday pet care and comfort when used properly.
Customers are responsible for determining whether a particular product is suitable for their pet.
You should consider your pet's:
Size
Weight
Age
Mobility
Behavior
Strength
Habits
before using a product.
Pets should be appropriately supervised when using products where supervision may reasonably be necessary.
Regularly inspect products for signs of:
Damage
Wear
Loose components
Tearing
Chewing
Structural deterioration
Discontinue use if a product becomes damaged or unsafe.
No pet product can be guaranteed to be completely resistant to chewing, scratching, biting, or destructive pet behavior.
9. Prices
All prices displayed on our website are subject to change without notice.
We reserve the right to:
Change product prices
Introduce promotions
End promotions
Correct pricing errors
Modify product availability
at any time, subject to applicable law.
The price applicable to your order will generally be the price displayed at the time the order is successfully placed.
10. Pricing Errors
Although we take reasonable care to provide accurate pricing, errors may occasionally occur.
If a product is listed at an obviously incorrect price due to:
Typographical error
Technical error
System malfunction
Currency error
Promotional configuration error
we reserve the right, where permitted by law, to cancel the affected order before fulfillment.
If payment has already been collected, the relevant amount will be refunded.
Where appropriate, we may contact you and provide the option to place a new order at the correct price.
11. Currency
Prices may be displayed in different currencies depending on your location or website settings.
Your bank, credit card provider, PayPal, payment processor, or other financial institution may apply:
Currency conversion charges
Foreign transaction fees
Exchange rate adjustments
Other payment-related charges
Such fees are determined by third parties and are generally outside our control.
12. Taxes, Duties, and Customs
Depending on your destination and applicable laws, your purchase may be subject to:
Sales tax
VAT
GST
Import duties
Customs charges
Brokerage fees
Other government charges
Where taxes or duties are collected directly during checkout, they will normally be displayed before payment.
Where they are not collected at checkout, the customer may be responsible for paying them directly to the relevant authority or carrier.
Customers are responsible for understanding import requirements applicable in their destination country unless otherwise stated.
13. Orders
Submitting an order constitutes an offer to purchase products from us.
Receipt of an order confirmation does not necessarily mean that we have finally accepted the order.
We reserve the right, subject to applicable law, to reject or cancel orders for legitimate reasons including:
Product unavailability
Pricing errors
Payment failure
Suspected fraud
Incorrect information
Shipping restrictions
Legal or regulatory restrictions
Inventory errors
Technical errors
If we cancel an order after receiving payment, we will refund the applicable amount.
14. Order Quantity Restrictions
We may limit or cancel quantities purchased:
Per person
Per household
Per account
Per payment method
Per billing address
Per shipping address
where reasonably necessary to prevent fraud, unauthorized resale, inventory abuse, or other misuse.
If we modify or cancel an affected order, we may attempt to notify you using the contact information provided during checkout.
15. Resale
Unless otherwise agreed in writing, products purchased through our consumer online store are generally intended for personal or ordinary end-user use.
We reserve the right to restrict unusually large or repetitive orders where they reasonably appear to be intended for unauthorized commercial resale.
Business, wholesale, distribution, or commercial purchasing arrangements may be subject to separate terms.
16. Payment
You agree to provide valid and authorized payment information.
By submitting payment information, you represent that:
You are authorized to use the payment method.
The information provided is accurate.
You authorize the applicable charges associated with your order.
Payments may be processed by independent third-party payment providers.
We do not necessarily directly store all payment card information submitted through checkout.
17. Payment Authorization
An order may be subject to payment authorization and fraud screening.
We may delay or cancel fulfillment where:
Payment authorization fails
Payment information cannot be verified
Fraud indicators are detected
Additional verification is reasonably required
We may contact you for additional information where necessary.
18. Fraud Prevention
We reserve the right to review transactions for suspected fraud.
Fraud prevention measures may include reviewing:
Billing information
Shipping information
Payment information
IP information
Order history
Device information
Transaction risk indicators
Where permitted by law, we may cancel or refuse an order if we reasonably believe it may involve fraud or unauthorized payment activity.
19. Shipping and Delivery
Shipping times displayed on our website are estimates unless expressly stated otherwise.
Actual delivery times may be affected by:
Destination
Carrier performance
Customs clearance
Weather
Public holidays
Local delivery networks
International transportation
Force majeure events
Incorrect shipping information
Please refer to our Shipping Policy for additional information.
20. Risk of Delivery
Risk associated with shipment and delivery will be determined according to applicable law and the shipping terms applicable to your order.
Nothing in these Terms is intended to transfer risks to a consumer earlier than permitted by mandatory consumer protection law.
21. Returns, Refunds, and Replacements
Returns, refunds, replacements, damaged products, defective products, missing products, and incorrect shipments are governed by our:
Refund & Return Policy
Please review that policy before placing your order.
Where there is any conflict between these Terms and mandatory consumer protection law, applicable mandatory consumer rights will prevail.
22. Order Cancellation and Modification
If you need to cancel or modify an order, please contact us as quickly as possible at:
We will make reasonable efforts to assist.
However, once an order enters:
Processing
Packing
Fulfillment
Shipment
we may not be able to change or cancel it.
23. Promotions and Discount Codes
From time to time, Pettykt may offer:
Discount codes
Promotional prices
Coupons
Bundles
Limited-time offers
Free-shipping promotions
Unless otherwise specified:
Promotions cannot be exchanged for cash.
Promotions may have expiration dates.
Promotions may apply only to eligible products or locations.
Multiple offers may not be combinable.
Promotional terms may be changed or withdrawn before an order is placed.
Abuse, manipulation, or unauthorized duplication of promotional offers may result in cancellation where permitted by law.
24. Gift Cards and Store Credit
If Pettykt offers gift cards or store credit, additional terms may apply.
Gift cards and store credits:
Have no cash value unless required by law.
May be subject to restrictions.
May not be refundable after issuance except where required by law.
Any expiration terms will comply with applicable law.
25. Accuracy of Website Information
We make reasonable efforts to keep our website information accurate and current.
However, occasional errors may occur in:
Product descriptions
Pricing
Promotions
Shipping estimates
Inventory status
Specifications
Availability
We reserve the right to correct errors or update information at any time, subject to applicable law.
26. Website Availability
We do not guarantee that our website or Services will always be:
Available
Uninterrupted
Error-free
Secure
Compatible with every device
The website may occasionally be unavailable due to:
Maintenance
Technical problems
Service provider outages
Security measures
Software updates
Events outside our reasonable control
27. Intellectual Property
Unless otherwise stated, all content available through Pettykt is owned by, licensed to, or lawfully used by NOVATECH LABS LIMITED.
This may include:
Pettykt trademarks
Logos
Brand names
Product names
Product designs
Images
Photography
Videos
Graphics
Text
Product descriptions
Website design
Layout
Illustrations
Marketing materials
These materials are protected by applicable intellectual property laws.
28. Permitted Use of Website Content
We grant you a limited, non-exclusive, non-transferable, revocable right to access our website for lawful personal shopping and informational purposes.
You may not, without our prior written permission:
Reproduce our content commercially
Republish our product images
Copy substantial portions of our website
Sell or sublicense our content
Modify our trademarks
Create confusingly similar branding
Use our content to impersonate Pettykt
Use our materials for unauthorized commercial advertising
Nothing in these Terms transfers ownership of our intellectual property to you.
29. Pettykt Trademarks
The Pettykt name, logo, visual identity, and related branding may constitute trademarks or other protected intellectual property of NOVATECH LABS LIMITED.
Unauthorized use that may create confusion regarding affiliation, sponsorship, endorsement, or origin is prohibited.
30. User Content
You may have opportunities to provide content including:
Reviews
Comments
Photos
Videos
Feedback
Questions
Testimonials
Social media content
You retain ownership of content that you legally own.
However, by submitting content to us or publicly tagging Pettykt in content intended for brand interaction, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and share that content for legitimate business and marketing purposes, subject to applicable law and any permissions required by the platform through which the content was submitted.
31. Reviews and Feedback
Customer reviews must reflect genuine experiences and must not contain:
False information
Defamatory material
Illegal content
Threats
Harassment
Spam
Malicious code
Third-party confidential information
Intellectual property infringement
We reserve the right to moderate or remove content where permitted by applicable law and platform rules.
We will not remove legitimate negative reviews solely because they are unfavorable.
32. Feedback and Suggestions
If you voluntarily submit:
Ideas
Suggestions
Product recommendations
Feature requests
General feedback
you acknowledge that we may consider or use that feedback without an obligation to compensate you unless otherwise agreed in writing.
This does not transfer ownership of any separately protected intellectual property beyond the scope legally necessary to use the submitted feedback.
33. Prohibited Uses
You may not use our website or Services:
For unlawful purposes
To solicit unlawful activity
To violate intellectual property rights
To harass or abuse others
To discriminate unlawfully
To submit false information
To spread malware
To collect personal information unlawfully
To conduct phishing or fraud
To interfere with website security
To circumvent technical restrictions
To impersonate Pettykt
To manipulate reviews
To conduct unauthorized scraping
To place fraudulent orders
We reserve the right to restrict or terminate access for violations of this section where legally permitted.
34. Third-Party Services
Our website may rely on or integrate with third-party services including:
Payment processors
Shipping carriers
Analytics providers
Ecommerce platforms
Advertising providers
Customer support providers
Social media platforms
Use of such services may also be governed by the third party's own terms and privacy policies.
We are not responsible for acts or omissions of independent third parties except to the extent liability cannot legally be excluded.
35. Third-Party Links
Our website may contain links to websites operated by third parties.
These links are provided for convenience or informational purposes.
We do not necessarily:
Control third-party websites
Endorse their content
Guarantee their accuracy
Accept responsibility for their privacy practices
You should review the terms and privacy policies of third-party websites before using them.
36. Privacy
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.
37. Cookies and Tracking Technologies
Our website may use:
Cookies
Pixels
Analytics technologies
Advertising technologies
Similar tracking tools
These technologies may help us:
Operate the website
Remember preferences
Analyze performance
Improve customer experience
Prevent fraud
Measure advertising
Provide relevant marketing
Further information will be provided in our Privacy Policy or Cookie Policy where applicable.
38. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and Services are provided on an "as available" and "as is" basis.
Except for warranties expressly provided by us or warranties that cannot legally be excluded, we do not guarantee that:
The website will always be uninterrupted.
Every error will be corrected immediately.
Every product will be suitable for every pet.
Every product will meet a customer's subjective expectations.
Every delivery estimate will be achieved.
Nothing in this section excludes statutory product guarantees or consumer warranties that cannot legally be excluded.
39. Limitation of Liability
To the maximum extent permitted by applicable law, NOVATECH LABS LIMITED, Pettykt, and their directors, officers, employees, affiliates, contractors, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website, Services, or products where such liability may legally be limited.
This may include certain losses relating to:
Lost profits
Lost revenue
Lost data
Business interruption
Loss of opportunity
However, nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
40. Consumer Liability Protections
Nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded, including where applicable:
Fraud
Fraudulent misrepresentation
Death or personal injury caused by negligence
Mandatory product liability
Mandatory consumer guarantees
Other legally non-excludable liabilities
41. Indemnification
To the extent permitted by applicable law, you agree to indemnify NOVATECH LABS LIMITED and Pettykt against reasonable losses, liabilities, claims, damages, and expenses resulting from:
Your unlawful use of the Services
Your material breach of these Terms
Your infringement of third-party rights
Fraudulent activity conducted by you
This provision does not apply where prohibited by consumer protection law.
42. Force Majeure
We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, subject to applicable law.
Examples may include:
Natural disasters
Extreme weather
War
Civil unrest
Government action
Epidemics or pandemics
Customs disruption
Port closures
Carrier interruption
Labor disputes
Major telecommunications failures
Cyberattacks
Power failures
We will make reasonable efforts to resume affected operations when practicable.
43. International Customers
Pettykt may sell products to customers in multiple countries and regions.
Customers are responsible for ensuring that products purchased are lawful to import and use in their destination jurisdiction.
Availability of:
Products
Shipping methods
Payment methods
Promotions
may vary by country.
44. Mandatory Consumer Rights
Nothing in these Terms is intended to waive, restrict, or exclude rights that consumers are entitled to under mandatory laws applicable to them.
Depending on your location, these rights may include statutory rights relating to:
Product conformity
Defective products
Consumer guarantees
Refunds
Cancellations
Cooling-off periods
Delivery
Unfair contract terms
Where mandatory consumer law conflicts with these Terms, the mandatory consumer law will prevail.
45. Governing Law
Except where mandatory consumer protection law provides otherwise, these Terms and any separate agreements through which we provide Services will be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong SAR").
46. Jurisdiction
Subject to any mandatory rights available to consumers in their country or region, disputes arising out of or relating to these Terms may be submitted to the competent courts of Hong Kong SAR.
Nothing in this section deprives consumers of any right to bring proceedings in another jurisdiction where such right cannot legally be waived.
47. Informal Dispute Resolution
Before commencing formal proceedings, we encourage customers to contact us so that we can attempt to resolve the matter directly.
Please contact:
Please include:
Your name
Order number, where applicable
Description of the issue
Relevant supporting information
We will make reasonable efforts to review legitimate disputes.
48. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue in effect to the extent permitted by law.
49. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we have permanently waived our right to enforce it later.
Any waiver must be made in accordance with applicable law.
50. Entire Agreement
These Terms, together with any policies expressly incorporated by reference, constitute the agreement governing your use of our Services, subject to applicable mandatory law.
Relevant policies may include:
Privacy Policy
Refund & Return Policy
Shipping Policy
Cookie Policy
Other policies displayed on our website
51. Conflicts Between Policies
If there is a conflict between these Terms and a more specific policy concerning a particular issue, the more specific policy will generally apply to that issue, subject to applicable law.
For example:
Refund matters → Refund & Return Policy
Delivery matters → Shipping Policy
Personal information → Privacy Policy
52. Assignment
You may not transfer your rights or obligations under these Terms to another person without our consent where such restriction is legally permitted.
We may transfer our rights or obligations in connection with a legitimate:
Corporate restructuring
Merger
Acquisition
Sale of business
Transfer of assets
subject to applicable law and without materially reducing mandatory consumer rights.
53. Termination
These Terms remain effective while you use our Services.
You may stop using our Services at any time.
We may suspend or terminate access where reasonably necessary because of:
Material breach of these Terms
Fraud
Security risks
Illegal conduct
Abuse of our Services
Any rights and obligations that by their nature should survive termination will continue after termination.
54. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
Our business
Products
Services
Website functionality
Legal requirements
Payment services
Operational practices
The latest version will be published on this page with an updated Last Updated date.
Changes will apply prospectively unless otherwise required or permitted by law.
For material changes, we may provide additional notice where appropriate or legally required.
55. Language
These Terms may be made available in more than one language.
Where permitted by law and unless otherwise expressly stated, the English version may serve as the primary version for interpretation.
This provision does not override mandatory language requirements applicable to consumers in certain jurisdictions.
Contact Information
Questions regarding these Terms of Service may be sent to:
Pettykt
Operated by NOVATECH LABS LIMITED
Customer Support Email:
pettykt@outlook.com
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
Thank you for visiting Pettykt.